Frequently Asked Questions

To help you learn more about Trusted Self Storage Professionals, here is a list of the questions our customers most frequently ask when looking for storage solutions.
Reservations

Do I need a reservation?

Calling ahead never hurts, but reservations are not required.  Reserving in advance insures that your unit will be ready when you arrive with your belongings.

How can I reserve a storage unit?

Reservations can be made by phone, email, on our website, or in person.

What happens if I cancel a reservation?

You may cancel or change a reservation at any time by phone, email, on our website or in person. 

Storage Unit Specifics

Where can I find a list of your storage facilities?

Visit our locations page for a list of all Trusted Self Storage Professionals managed storage facilities.

Do you offer storage for cars, motorcycles, boats, trailers, RVs and construction equipment?

Yes, most of our locations offers drive-up storage units that are great for storing cars and motorcycles. We offer both covered and uncovered storage. The ideal size unit for storing a car is 10’ x 20”. Motorcycles generally fit in a 5’ x 10’ or 5’ x 15’ space. 

What is drive-up access?

A drive-up storage unit is accessible through a roll-up, garage-style door, directly from a driveway.  It is generally on the first floor and allows for easy storage of large and heavy items. You may park in front of the unit, eliminating the need to move heavy items through a hallway or up an elevator.

Are your units equipped with electrical outlets?

Most of our units are not equipped with electrical outlets.  However, our larger units (over 250 square feet), generally do have outlets.  If access to electrical power is one of your needs, ask one of our staff. We will do our best to accommodate you.  Our vehicle/recreational units have standard power outlets, including a few that have 30-amp power. These units may also be used for personal and business storage.

What is meant by climate-controlled storage?

Climate-controlled units are enclosed within a building structure, ensuring less dust, pests, and humidity that might ordinarily harm your belongings.  The environment in these units is kept between 50°F and 80°F. We recommend storing your most valuable items in a climate-controlled unit.

What is the difference between an indoor unit and an outdoor unit?

Indoor units are protected from the elements, have wide hallways, and are climate controlled.  In multi-story facilities these units have elevators.

Outdoor units typically resemble the environment of a garage, with the same ease of access that you would expect from a garage in your home.  They are all on one level, with drive-up access.

What is a roll-up door?

A roll-up door is like a garage door; it rolls up overhead for easy access.  We offer automatic openers for larger units.

Moving In and Access

How do I reserve a moving truck?

Call or stop by your local Trusted Self Storage Professionals location to reserve a truck for moving day.

Can I borrow handcarts or dollies?

You are welcome to use all handcarts and dollies available.  All we ask is that when you have finished using these items; please return them to the designated area.

Do you have elevators?

We have elevators in all multi-story properties.

Are there specific times that I can access my storage unit?

Many of our facilities are open seven days a week, 365 days a year.  Access hours may vary by location. Please check with your local property manager.

Are access hours different than office hours?

During access hours you can use your gate code to access your storage unit. During office hours the property manager is available to assist you with your storage related needs.  If you need access outside of standard hours, the manager will make accommodations. Business, boat, and RV customers are provided with 24-hour service.

Peace-of-Mind

Do you keep a key to my unit?

We do not unless you specifically request such.  The lock provided to you comes with multiple keys.  We do not have a duplicate or a master key. If you are a business client and choose to take advantage of our delivery acceptance amenity, we will keep a copy of your key in our office with written authorization from you.

Will my belongings be safe?

There is not a storage company that can guarantee that your belongings will be completely safe.  However, our facilities are equipped with security features that deter crime. We offer the following security measures to protect our buildings.

  • 24-hour video monitoring
  • Electronic keypad or fob access to gated areas
  • On-site managers six days a week (at most localities)
  • Full-time maintenance staff to keep the facility clean and appropriately maintained

What if I forget my access code?

Call during regular business hours for assistance regarding forgotten access codes or fobs.  For your protection, we will request proof of identity.

Are certain items prohibited in storage units?

Yes.  Anything that could increase the risk of damage to your goods or the goods of others is prohibited.

  • Plants
  • Firearms, munitions, guns, or explosives
  • Food and pet food
  • Flammables, explosives, radioactive materials
  • Lead paint, asbestos, urea formaldehyde, petroleum products, or methane
  • Medical waste
  • Stolen goods
  • Cash (not covered by insurance)

Can I designate specific people, other than myself, to have access to my storage unit?

You can restrict access to yourself, or you may designate specific people to have access to your unit.  Anyone to whom you grant access will have their own access code or key fob.

Lease and Payments

Do you rent space month-to-month or do I have to sign a long-term lease?

Our rental contracts are all month-to-month.  No long-term lease is required.

Do you have automatic payment options?

We do. You can sign up for autopay with our managers at move-in or at any point while you’re a customer with us.  We will automatically deduct you monthly charges from a credit card, debit card, or bank account. If automatic payment isn’t for you, payment can be submitted manually every month by clicking “Pay Online” on our website.

What happens if I’m late with my payment?

If your payment is late, we grant every customer a 5-day grace period. Late fees will be charged on the 5th day past your due date.  After the 5th day past your due date, any account that is past due will be denied access to their unit until such time as the balance is brought current.   Late fee amounts are specified in your rental agreement. To avoid the possibility of late fees and being locked out at the gate, we recommend signing up for autopay.

Can I pay in person?

Absolutely! You can arrange to pay in person with our office staff.  You may use cash, check, debit or credit card.

What if I fail to pay my rent/late fees?

If rent and associated fees are not paid, you are at risk, under Texas law, of the contents of your unit being sold at auction to pay unpaid rent, fees, and any costs of the sale incurred by the facility owner.  If, after this procedure, any net proceeds of the auction remain, they are paid to you. We never want this to happen. We do have options.

Other Amenities and Services

If I don’t lease a storage unit, can I still purchase packing and moving supplies?

Yes.  You can purchase our high-quality discounted moving supplies whether or not you rent a storage unit.  We stock boxes, tape, and packing paper. We also keep some specialty items in stock.

Do you hold auctions?

Unfortunately, from time to time we have no alternative but to conduct a public sale to satisfy a lien due to unpaid rent and the associated fees.  When this happens, we post our auctions online at storagetreasures.com.